Refund policy

At Totara Cottage, we take pride in our handmade baking and want you to enjoy every bite. If something isn't quite right with your purchase, please contact us so we can put things right.

If your product is faulty, damaged or doesn't meet your expectations of quality, we'll work with you to arrange a replacement or refund in accordance with the New Zealand Consumer Guarantees Act.

Your satisfaction matters to us, and we're always happy to help.